Brilliant solutions with a human touch

Energize your contact centre and develop a truly omnichannel customer experience by leveraging your H-factor.

What is the H-factor?


The Human Advantage

You are at the heart of a human network.

A contact centre is a living ecosystem where dynamic connections thrive. Each interaction, whether human or technological, generates information and valuable improvement opportunities.

In a world where technology is more accessible than ever, human relationships are still what make a customer experience memorable, unique and personalized. It’s people that make the difference.

 

At Prométhée, our firsthand experience in contact centers fuels our human-centered approach.



Some of our clients


Our Offer

Business Solutions

Maximize the impact of your contact centre by leveraging your H-factor.

We help to :

  • Reduce inefficiencies and costs
  • Improve service levels
  • Enhance call quality
  • Improve agent performance
Learn more about Business Solutions

Client Solutions

Create legendary experiences by optimizing digital AND human channels.

We help to :

  • Reduce customer irritants
  • Reduce customer effort
  • Personalize and humanize your interactions
  • Increase customer retention and revenues
Learn more about Client Solutions

Talent Solutions

Elevate engagement and drive retention by enhancing human-centred systems.

We help to :

  • Reduce turnover
  • Decrease absenteeism
  • Increase team mobilization
  • Increase engagement in periods of change
Learn more about Talent Solutions


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Upcoming Event

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Advisory Role: Knowing how to prioritize the client’s interests at all times

    • 3 sessions of 2-hour training
    • 3 sessions of 2-hour co-development workshops
  • Training accredited by the Chambre de la sécurité financière (CSF)
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