The spark that makes you shine
At Prométhée Consultants, we specialize in solutions made for contact centres as well as the creation of experiences that truly stand out.
Explore our approach
Our Solutions
The three-dimensional approach to your contact centre
Three factors are in constant interaction: business strategy, customer orientation, and talent management. For each of these three dimensions of your business, we have developed a targeted approach.
- Business Solutions
- Client Solutions
- Talent Solutions
Philosophy
Our Purpose
Unleash the human potential within organisations, so everyone involved can become the best version of themselves.

Our Vision
To be the reference in the development of a competitive advantage for contact centres that is both human-centric and sustainable.


Our Fundamentals
- 1
Business people serving business people
For us, technology is a means to an end. - 2
Trusted advisors
We serve our clients as we would like to be served by our closest advisors: with care and humility. - 3
The Prométhée Experience
We create transformative experiences that are both people-centric and inspiring.
Our Team
Strength in Unity
Our team strives to nurture all of its members’ potential, focusing on their unique contributions, rich experiences and complementary skills.
What unites us?
- A passion for contact centres
- The constant desire to redefine the limits of what is possible
- The deep conviction that the essential spark needed to improve both customer experience and organizational performance is found in people.

Guillaume Delroeux
President, CPHR, MSc, PMP, and customer Experience Practice LeaderGuillaume Delroeux
President, CPHR, MSc, PMP, and customer Experience Practice LeaderA Strategic partner for your ambitions and an advocate of the power of authentic human relationships, Guillaume brings serenity and confidence to change.
With over 25 years of experience in customer service, process optimization and organizational development, Guillaume supports executive teams in the financial services, consumer goods, automotive and public services industries.
His journey (career) as a change leader within one of the most renowned organizations in customer experience, operating in regulated and structured environments, leads him now to help companies in their transformation of customer experience and customer services centers, by putting people first and the customer at the center.
For him, supporting a client is above all, building a meaningful relationship.


Melissa Ciciola
Director, Management Consulting & Service ExcellenceMelissa Ciciola
Director, Management Consulting & Service ExcellenceAs a passioned leader specialized in improving and transforming customer relations, Melissa identifies opportunities and inspire people to adopt a worldview opened to possibilities.
Having started as a phone agent, Melissa grew up in the call centers industry during the past 25 years. With a solid background in workforce management, team leadership and operational improvement, Melissa assists executive teams in adopting a broad and dynamic outlook on contact centers, enabling them to increase their sales and to overcome their performance and employee engagement challenges.
At the heart of technological and human transformations in contact centers, Melissa knows how to bring meaning to change by translating it into practical terms and engaging frontline teams. With her, every project becomes an opportunity of self-growth and a chance to have fun.
Intentional in all her actions, she anticipates clients’ needs and offers an exceptional service worthy of the most prestigious brands.


Annick Pludowski
Specialist, customer relations center transformation and optimizationAnnick Pludowski
Specialist, customer relations center transformation and optimizationAlways prioritizing the clients’ interest, Annick is an advocate for personalised and human customer experiences, deployed (delivered) by motivated and responsible teams.
Counting 25 years in customer service, loyalty, and retention, Annick has guided front lines teams in travel, airline, financial services, and telecommunications sectors.
Her solid experience with clients from different line of business and in both ordinary and exceptional situations, allows her to assist teams in meeting the ever-growing clients’ expectations. She creats with each person an emotional connexion et sees challenges as an opportunity to impress and improve.
Being attentive to every client, Annick loves creating small moments of happiness that they will remember at the end of the day.


Karoline Homier
Consultant, talent development strategyKaroline Homier
Consultant, talent development strategyCreator of presentations, passionate by visual arts and different forms of communication, Karoline can present complex ideas and content in a simple and captivating manner.
Her 20 years of experience in talent development strategy, training content creation, design and graphics, contributes in making Karoline a significant collaborator in creating training programs that help to develop a customer-centered culture, to engage and to retain employes
Karoline was trained in renowned financial organisations, where she simplified technical and complex knowledge to create captivating, convincing and memorable content without any compromise.
She collaborates with her clients to help them become the person whose ideas are memorable.


The Prométhée Advantage
- A team fully-versed in the transformation of contact centres
- Technology agnostics who recommend the most appropriate solutions for your reality
- A customer-centric culture that focuses on collaborating with your team
- A continuous skills development perspective to always stay at the cutting edge of best practices.