The spark that makes you shine

At Prométhée Consultants, we specialize in solutions made for contact centres as well as the creation of experiences that truly stand out.

Explore our approach


Our Solutions

The three-dimensional approach to your contact centre

Three factors are in constant interaction: business strategy, customer orientation, and talent management. For each of these three dimensions of your business, we have developed a targeted approach.


Philosophy

Our Purpose

Unleash the human potential within organisations, so everyone involved can become the best version of themselves.

Our Vision

To be the reference in the development of a competitive advantage for contact centres that is both human-centric and sustainable.

Our Fundamentals

  • 1

    Business people serving business people

    For us, technology is a means to an end.
  • 2

    Trusted advisors

    We serve our clients as we would like to be served by our closest advisors: with care and humility.
  • 3

    The Prométhée Experience

    We create transformative experiences that are both people-centric and inspiring.
Find out how these values translate into our approach here


Our Team

Strength in Unity

Our team strives to nurture all of its members’ potential, focusing on their unique contributions, rich experiences and complementary skills.

What unites us?

  1. A passion for contact centres
  2. The constant desire to redefine the limits of what is possible
  3. The deep conviction that the essential spark needed to improve both customer experience and organizational performance is found in people. 

Guillaume Delroeux

President, CPHR, MSc, PMP, and customer Experience Practice Leader

Melissa Ciciola

Director, Management Consulting & Service Excellence

Annick Pludowski

Specialist, customer relations center transformation and optimization

Karoline Homier

Consultant, talent development strategy

The Prométhée Advantage

  • A team fully-versed in the transformation of contact centres
  • Technology agnostics who recommend the most appropriate solutions for your reality
  • A customer-centric culture that focuses on collaborating with your team
  • A continuous skills development perspective to always stay at the cutting edge of best practices. 
Discover our offer


Our vision has proven itself.

We have been collaborating with Promethee* for several years now to improve our community service model, plan technological changes, and optimize processes. We value the team’s thoroughness and diligence in approaching their mandates. They clearly know how to listen and strive to understand the challenges to find solutions that help us meet and even exceed our goals.

Daniel Richard Vice-President, Community Relations, Financial Security Chamber

Promethee* demonstrates exceptional expertise in both customer experience and client relationship management, providing strategic and operational support that delivers significant value. Committed to understanding our needs, the Promethee* team listens attentively and is unafraid to challenge the status quo. By embodying the very principles they advocate, they have earned our trust as reliable and insightful advisors.

Michael Bendahan Head of Distribution and Business Development, FÉRIQUE

Guillaume Delroeux has undoubtedly played a pivotal role in enhancing the experiences the Public Curator seeks to provide to citizens, employees, and partners. He skillfully combined the development of a strategic approach with the practical aspects of its implementation. Additionally, he was instrumental in helping the organization’s staff embrace and adopt these concepts. His open-mindedness and flexibility allowed for the creation of an approach that aligns seamlessly with our organization’s ecosystem.

The Public Curator Team

Promethee has proven to be a trusted partner in managing change during the transformation of our contact centre. We greatly appreciate their ability to support every stage of the project Lifecycle, from strategic positioning to employee training, as well as their collaborative approach with internal teams. Their agility and positive mindset make them an invaluable partner for any transformation project.

 

Marie-Eve Tétreault Director of Services, Sales and Operations, Fondaction

What we value most about our collaborations with Promethee* is their commitment to thorough, thoughtful analysis paired with a warm, personalized, and human-centred approach. I highly recommend Promethee* to support you in your change projects.

Benoit Gowigati Vice-President, Distribution Evolution, Desjardins

We have been collaborating with Promethee* for several years now to improve our community service model, plan technological changes, and optimize processes. We value the team’s thoroughness and diligence in approaching their mandates. They clearly know how to listen and strive to understand the challenges to find solutions that help us meet and even exceed our goals.

Daniel Richard Vice-President, Community Relations, Financial Security Chamber

Promethee* demonstrates exceptional expertise in both customer experience and client relationship management, providing strategic and operational support that delivers significant value. Committed to understanding our needs, the Promethee* team listens attentively and is unafraid to challenge the status quo. By embodying the very principles they advocate, they have earned our trust as reliable and insightful advisors.

Michael Bendahan Head of Distribution and Business Development, FÉRIQUE

Guillaume Delroeux has undoubtedly played a pivotal role in enhancing the experiences the Public Curator seeks to provide to citizens, employees, and partners. He skillfully combined the development of a strategic approach with the practical aspects of its implementation. Additionally, he was instrumental in helping the organization’s staff embrace and adopt these concepts. His open-mindedness and flexibility allowed for the creation of an approach that aligns seamlessly with our organization’s ecosystem.

The Public Curator Team

Promethee has proven to be a trusted partner in managing change during the transformation of our contact centre. We greatly appreciate their ability to support every stage of the project Lifecycle, from strategic positioning to employee training, as well as their collaborative approach with internal teams. Their agility and positive mindset make them an invaluable partner for any transformation project.

 

Marie-Eve Tétreault Director of Services, Sales and Operations, Fondaction

What we value most about our collaborations with Promethee* is their commitment to thorough, thoughtful analysis paired with a warm, personalized, and human-centred approach. I highly recommend Promethee* to support you in your change projects.

Benoit Gowigati Vice-President, Distribution Evolution, Desjardins