A no obligation consultation to evaluate needs.
Talent Solutions That Unleash Potential
Your talents are undoubtedly your most tangible assets. We work with you to unleash and channel each individual’s potential to maximize the impact of your teams.
Discover Talent SolutionsOptimizing
Human Networks
That means optimizing your response to people's needs and your organisation’s performance.
- Optimize the experience of new employees
- Define employee profile and recruitment process
- Develop your welcoming, initial training and integration processes
- Maximize the impact of the work environment and collaboration
- Optimize remote work
- Design flexible schedules
- Deploy communities of practice
- Maximize collaboration tools (Teams, Confluence, etc.)
- Develop managers and prepare successors
- Move towards impact leadership (humanistic leadership)
- Coach in a manner that emphasizes strength development
- Empower employees and review latitudes
- Optimize management of absenteeism, performance, etc.
- Maximize mobilisation and purpose at work
- Develop a common purpose (WHY)
- Adhere to your vision
- Align with your brand promise
- Optimize change processes
- Develop change leaders
- Plan for change
- Coach managers and employees
Involvement Levels
Three levels of possibilities according to your needs
Each contact centre is its own ecosystem. We offer three levels of approach to meet your needs and spark the right strategic insights.
EvaluateIdentify opportunities for improvement | PlanDefine the target and the changes to be achieved | TransformerEngage your teams in the change | |
---|---|---|---|
Employee experience audit | |||
Competitor analysis | |||
Evaluation of engagement | |||
Vision and strategies | |||
Return on investment analysis | |||
Roadmaps and detailed plans | |||
Change management | |||
Following of results | |||
Why?
- Reduce turnover rates
- Reduce absenteeism
- Increase engagement
- Increase commitment to change
How?
A rigorous and systematic assessment of the employee experience at multiple levels :
- The beliefs: What we believe
- The discourse: What is said
- The behaviours: What we do
Why?
- Reduce turnover rates
- Reduce absenteeism
- Increase engagement
- Increase commitment to change
How?
Co-creation of detailed strategies and plans to optimize:
- New employees’ experience
- Workplace environment and collaboration
- Leadership and succession plans
- Mobilization & sense of purpose at work
- The change processes
Why?
- Reduce turnover rates
- Reduce absenteeism
- Increase engagement
- Increase commitment to change
How?
Personalized support to:
- Assess your employee’s experience
- Develop a vision, roadmap, and detailed plans
- Deliver the change
- 1Initiation
- 2Employee experience audit
- 3Competitor analysis
- 4Evaluation of engagement
- 5Vision and strategies
- 6Return on investment analysis
- 7Roadmaps and detailed plans
- 8Change management
- 9Following of results
Overall evaluation of employee experience is based on HR indicators and employee survey data, employee consultation, as well as firsthand observation of processes and behaviours (Ex: mystery employee).
Comparison of performance levels in relation to best intra- and inter-industry practices.
Assessment of employee engagement according to the four (4) areas of organizational communication.
Define the CRC’s purpose and future vision, as well as desired behaviours in relation to strategic priorities and brand promises.
Calculate the costs and benefits. Establish the change management dashboard.
Develop a roadmap and detailed plans for implementing new behaviors.
Proactive identification and management of resistance and concerns through involvement, accountability, and support throughout the process.
Implementing the chosen changes until the anticipated benefits are realized.