Our team

The members of our team are igniters and they have complementary knowledge, skills, and experiences. What unites them? 1) A passion for advising businesses in omnichannel customer relationships and employee experiences in contact centers. 2) A deep conviction that it is people who have the potential to create sustainable growth in organizations.

GDELROEUX - SITE WEB 2020

Guillaume Delroeux, CRHA, MSc, PMP

Founder & President

Strategic partner in your realizing your objectives, Customer Relationship practice Leader, and believer in the power of authentic and human connections, Guillaume brings serenity and confidence amidst change.

Learn more about Guillaumes’ professional accomplishments by visiting his LinkedIn >>

Melissa Paint Medaillon

Melissa Ciciola

Leader of Partner Relationships

A passionate Leader specialized in the improvement and transformation of customer relationships, Melissa detects opportunities and inspires people to adopt a vision of a world full of possibilities.

Learn more about Melissas’ professional accomplishments by visiting her LinkedIn >>

What people are saying about us?

Why choose our team of igniters?

We have worked in all different levels of a call center

We understand yours and your team’s reality and we know how to mobilize them as well as the challenges they face.

We have led large diverse and complex change projects

Whether it is a process improvement or a business transformation we have the experience to guide you through yours.  

We understand the challenges that contact centers live with

Our perspectives allow us to have a global vision (digital and human), systemic view (omnichannel) and practical approach.

More precisely we have the following knowledge and experience that will be difficult to find elsewhere:

Omnichannel Customer Relationships

  • Integration and optimization of digital channels with contact centers and branches
  • Workforce mangement systems (Ex : NICE IEX, Calabrio)
  • Contact center systems and strategies (Ex : Genesys Cloud and Genesys Pure Engage)
  • Dialers as well as creation or optimization of outbound strategies.

Employee Experience

  • Leadership Developpement
  • We design our programs with your teams
  • Innovative approaches: Balancing schedules to meet business and employee needs
  • Managing omnichannel and multiskilled realities
  • Employee attraction, recruitment processes and retention.

Do you believe your organization can prosper by maximizing the potential of your people? So do we.