Omnichannel Customer Relationships

Profile

You are an organization that have a contact center or are looking to create one and would like to improve your customer relationships.

More precise examples:

  • Marketing leaders and their teams;
  • Operations leaders and their teams;
  • Customer Experience leaders and their teams
  • Management of SME’S.

Challenges

Looking to improve one or even a few of the following challenges?

  • Increase revenue
    • By growing your customer base
    • By increasing your closing rates
    • By improving customer loyalty and increasing their likelihood to buy more with you
    • By capitalizing on your clients’ likelihood to recommend your brand/company
  • Reduce costs
    • Of running your operations,
    • Of acquiring new customers
    • Tied to your customers frustrations
  • Protect and grow the reputation of the organization
    • Prevent or reduce negative feedback online and in the media
    • Deliver on your customer promise
    • Multiply the likelihood of your customers promoting your brand
  • Increase Profit
  • Set yourself apart from the competition

Service offer

Promethee Consultants offers consulting services that empowers and supports your organization and contact center through each stage of maturity in your omnichannel customer relationship to leverage it for profitable and sustainable business growth.

We deliver :

  • A better brand reputation
  • Increased employee engagement
  • A competitive edge against your competition
  • A sustainable increase in profits
  • A sustainable increase in sales and in your customer base

We offer two models to our consulting services:

  1. An evaluation & diagnostic as a package of the following topics:
    • End to end Omni Channel Customer Relationships
    • Omni Channel Customer Relationship with a Contact Center focus
    • Customer Relationship in a Contact Center
  1. A bank of hours to support your team on 2 dimensions:
    • Strategic: Omnichannel Customer Relationship, Call Center or Contact Center
    • Operational execution: Voice of the Customer, Customer Relationship, Operational structure, technological tools, teams in support to the Contact Center and performance management

Your challenges are more focused on a high attrition rates, understaffed or low employee engagement in your frontline teams? 

What people are saying about us?

“Working with Promethee Consultants was a wonderful experience…What I liked from their approach is that they included our staffing in the diagnose process. Instead of coming and producing recommendation, they would implement a culture that will make our employee search for constant improvement. With their approach, our employee would continue improving process long after Promethee was gone. We therefore gain a long-term benefit from their expertise.”

Haikel Nour, Strategic Planning Leader, Quebec Blue Cross

Do you believe your organization can prosper by maximizing the potential of your people? So do we.