Creating highly engaged teams in call centers; Is it mission IMPOSSIBLE?
Engaging employees in call centers in today’s world is possible. More than that though, it is a rite of passage that every company who wants to deliver
Call Centers, Ford & Toyota; What do these 3 have in common? More than you would think!
Henry Ford is widely considered to be one of the fathers of mass production and standardization. At the beginning of the 20th century, faced with the challenge of producing a large quantity of cars at […]
How to decrease turnover in your contact center!
We often believe that these attrition rates are inevitable in the contact center environment. However studies have found that you can actually reduce your turnover by half if you change your approach.
Promethee Consultants; “Fan the flame and feed the fire” of your relationships so that your company can create sustainable growth
At Promethee Consultants we help organizations grow and prosper sustainably. We deliver results by “fanning the flame and feeding the fire” of your employee and customer relationships. Investing in your clients and your teams is […]
Why choose Promethee Consultants approach for your contact center?
Every year, hundreds of organizations begin transformation or change projects. Few of them achieve their expected objectives. Most often, the reasons given for those failures are a high resistance to change or a lack of […]
An opportunity to transform contact centers
The status quo has been completely undone: staff working from home for the first time, more contacts with less resources, or too much staff with less contacts. It is a moment of truth. How businesses […]
The strategy no-one speaks about to improve Customer Experience. It’s about the people!
You can design and create, and build the best strategy in the world. But it takes people to make it a reality.