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Category: Strategy

Ford model T

Call Centers, Ford & Toyota; What do these 3 have in common? More than you would think!

Henry Ford is widely considered to be one of the fathers of mass production and standardization. At the beginning of the 20th century, faced with the challenge of producing a large quantity of cars at […]

The strategy no-one speaks about to improve Customer Experience. It’s about the people!

You can design and create, and build the best strategy in the world. But it takes people to make it a reality.

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