We often believe that these attrition rates are inevitable in the contact center environment. However studies have found that you can actually reduce your turnover by half if you change your approach.
At Promethee Consultants we help organizations grow and prosper sustainably. We deliver results by “fanning the flame and feeding the fire” of your employee and customer relationships. Investing in your clients and your teams is […]
Every year, hundreds of organizations begin transformation or change projects. Few of them achieve their expected objectives. Most often, the reasons given for those failures are a high resistance to change or a lack of […]
The status quo has been completely undone: staff working from home for the first time, more contacts with less resources, or too much staff with less contacts. It is a moment of truth. How businesses […]
You can design and create, and build the best strategy in the world. But it takes people to make it a reality.