How to decrease turnover in your contact center!

We often believe that these attrition rates are inevitable in the contact center environment. However studies have found that you can actually reduce your turnover by half if you change your approach.

An opportunity to transform contact centers

The status quo has been completely undone: staff working from home for the first time, more contacts with less resources, or too much staff with less contacts. It is a moment of truth. How businesses […]